A Message from our President

A Message from our President

With the current outbreak of COVID-19, we appreciate the effects that it is having on the travel industry and communities around the world. Our main concern is the safety and well-being of all our guests and want to provide and offer as much assistance and peace of mind as possible.

Our Commitment to You

Having our team on the ground both here in Canada, as well as our local office in Dublin – we are closely monitoring the situation on both sides of the Atlantic. We are constantly receiving updates, support & advice through our memberships with the ITOA (Irish Tour Operators Association) & ACTA (Association of Canadian Travel Agencies). We are closely monitoring travel notifications and government restrictions and are ready for whatever comes next in Ireland & the UK.

The Government of Canada is updating their travel information website frequently, and you can read more about the Covid-19 travel updates for Canadian travellers here.

Updated booking policies

To help ease your worries and concerns, we have updated our policies temporarily.

For existing bookings, up to July 31, 2020 – If you have booked a coach tour or sightseeing tour with us, departing on or before July 31, 2020, we will change your tour to a later date in 2020 for no additional cost. There is also an option to transfer this credit to 2021 travel. For driving holidays & chauffeur drive, you may also change your vacation to another date in 2020 or 2021. There may be a supplement for the land portion if there is an increase in the rate for the new date.

For existing bookings, after July 31, 2020 – If you have booked a coach tour or sightseeing tour with us, departing after June 30, 2020, we are monitoring the situation closely and we will be in touch if there are any changes. As of May 19, all our August – October departures are operating as scheduled. For driving holidays & chauffeur drive, our normal terms & conditions apply. We have updated our final payment policy for all 2020 bookings to 30 days prior to departure.

We’re here to help!

Our extremely knowledgeable and passionate staff is here to answer any questions you may have about your trip. If you haven’t already spoken to or heard from us – give us a call! We have even extended our business hours to provide more support to agents and clients across Canada. Any concerns or queries – call us toll free 1 866 907 8687 or you can contact us online.

We in the travel industry have seen our fair share of turmoil in the past. We have seen the best and the worst, and one thing remains certain, seeing the world can be a dream come true for so many.   We are honoured that you have chosen RIT to make that dream a reality.

Yours truly,

Ian Duffy

President

Royal Irish Tours

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